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Standards
On this page we publish our latest satisfaction report from Yamaha UK.
Yamaha contacts every new customer in writing after the purchase of a new machine,
then again after 6 months to check on the service provided.
We will let the figures speak for themselves.
Naturally, we are proud to publish our results, but you will experience the difference
when you deal with Woodford Motorcycles.
If you would like to discuss any aspect of our customer service, or comment on any ways you
think we could improve our service, please feel free to call us on 020 8989 3157 or contact us here.
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Customer Satisfaction - Motorcycle Sales Department
| Question |
Dealer Average |
National Average |
| Outside showroom presentation | 91% | 80% | | Inside showroom presentation | 91% | 86% | | Display of Yamaha products | 88% | 83% | | Availability of Yamaha sales documentation | 89% | 83% | | Waiting time before being helped | 95% | 90% | | Courtesy and Friendliness | 97% | 94% | | Knowledge of Yamaha products | 96% | 91% | | Information on Yamaha accessories | 93% | 84% | | Trade in price | 77% | 77% | | Insurance offer | 84% | 80% | | Overall handling of sale | 95% | 86% | | Demonstration of features and controls | 93% | 86% | | Delivery time | 94% | 90% | | Condition of your Yamaha at collection time | 97% | 88% | | Would you recommend this dealer to your friends? | 97% | 89% |
Customer Satisfaction - Motorcycle Service Department
| Question |
Dealer Average |
National Average |
| The service given | 86% | 81% | | The courtesy and friendliness shown by service department | 91% | 86% | | The appearence of the service department and staff | 89% | 82% | | Proper understanding of your service or repair needs | 85% | 83% | | Clear explanation of work required | 83% | 80% | | Getting work done on time | 90% | 83% | | Quality of work carried out | 85% | 82% | | Value for money | 75% | 71% | | Clear, explanation of work completed and charges made | 85% | 82% | | Appearance of the service personnel | 88% | 83% | | Would you recommend this dealer for a service? | 89% | 76% | | If you replaced your Yamaha would you buy from this dealer? | 86% | 78% |
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